Cancellation Policy

At The Calm Stay, we understand that plans can change. Our cancellation policy is designed to be fair to both our guests and to us, given our limited inventory of just three private duplexes – Rise, Rest, and Restore.

2.1 Standard Cancellation Terms

Cancellation Notice Period	Applicable Charges
More than 14 days before check-in	Full refund of the booking amount paid
7–14 days before check-in	50% of total booking amount charged; 25% refunded
Less than 7 days before check-in	100% of total booking amount is non-refundable
No-show (failure to arrive)	100% of total booking amount is non-refundable

2.2 Peak Season & Holiday Cancellations

For bookings made during peak season periods — including but not limited to Diwali, Christmas, New Year, Holi, and Summer Holidays (April–June) — the following stricter cancellation terms apply:

• More than 14 days before check-in: Full refund of the booking amount paid
• 7–14 days before check-in: 50% of the total booking amount will be charged and 50% will be refunded
• Less than 7 days before check-in: 100% of the total booking amount will be non-refundable
• No-show (failure to arrive): 100% of the total booking amount will be non-refundable

All cancellations during peak season must be communicated via phone call only. The cancellation date will be considered the date on which the cancellation request is confirmed by our team over the call.

Peak season dates are communicated at the time of booking and in the booking confirmation.

2.3 How to Cancel

All cancellations must be initiated via phone call only.

Cancellations communicated through email or social media platforms will not be accepted. The cancellation date will be considered the date on which the cancellation request is confirmed by our team over the call.

2.4 Date Change & Modification Policy

We understand that flexibility matters. Guests may request a date change subject to availability:

• Date changes requested 15 or more days before check-in: Free of charge (subject to availability)
• Date changes requested 7–14 days before check-in: A rescheduling fee of INR 1,000 applies
• Date changes requested less than 7 days before check-in: Treated as a cancellation as per the standard policy

A maximum of one date change is permitted per booking. Any subsequent change will be treated as a fresh cancellation and new booking.

2.5 Force Majeure

In the event of circumstances beyond our or your reasonable control – including but not limited to natural disasters, government-imposed travel restrictions, severe weather events, or public health emergencies – The Calm Stay will offer a complimentary date reschedule or a credit note valid for 12 months from the original check-in date. Refunds in such cases are at our discretion and will be evaluated on a case-by-case basis.

2.6 Cancellations by The Calm Stay

In the rare circumstance that The Calm Stay must cancel a confirmed booking due to unforeseen operational issues (e.g., property damage, infrastructure failure), we will:

• Provide at least 7 days’ advance notice wherever possible
• Offer a full refund of all amounts paid, OR
• Offer an alternative date at the same or equivalent rate

We are not liable for any indirect or consequential losses arising from such cancellations (e.g., travel costs, airline tickets).

2.6 Food Costs

Food costs are not included in the booking amount.

Cancellation Summary
More than 14 days before check-in: Full refund
7–14 days before check-in: 50% refund
Less than 7 days before check-in: No refund
No-show (failure to arrive): No refund
Contact: tcskasauli@gmail.com | +91-8894817537