Refund Policy

This Refund Policy outlines the conditions, timelines, and process for refunds at The Calm Stay, Kasauli. It is applicable to all direct bookings made via our website thecalmstay.com or through our booking team.

3.1 Refund Eligibility

Refunds are processed based on the cancellation notice period as defined in our Cancellation Policy (Section 2). In addition, guests may be eligible for a partial or full refund under the following conditions:

• The guest provides written cancellation within the eligible window
• Booking was made directly through thecalmstay.com or our official booking channels
• Payment was successfully processed and confirmed

Note: Bookings made through third-party platforms (such as MakeMyTrip, Booking.com, Airbnb, etc.) are governed by the refund policies of those respective platforms. The Calm Stay is not responsible for refunds on third-party bookings.

3.2 Refund Process & Timeline

Once a valid cancellation request is received and confirmed by our team:

Refund Step	Timeline
Cancellation confirmation sent	Within 24–48 business hours of receiving your request
Refund initiation	Within 7 business days of cancellation confirmation
Refund credited to your account	7 business days (depending on your bank/payment provider)
UPI / Digital Wallet refunds	Typically within 3–5 business days
Credit/Debit Card refunds	5–14 business days (as per bank processing times)

3.3 Refund Method

All refunds will be processed to the original payment method used at the time of booking:

• Credit/Debit card payments: Refunded to the same card
• UPI / Net Banking: Refunded to the originating account
• Bank transfers: Refunded to the account from which payment was received

The Calm Stay does not issue cash refunds under any circumstances. We also do not transfer refunds to a different account or payment method other than the original.

3.4 Non-Refundable Situations

The following are not eligible for refunds under any circumstance:

• Bookings cancelled less than 7 days before check-in (except under Force Majeure, at our discretion)
• No-show bookings where guests fail to arrive without prior written notice
• Early check-out or unused nights after check-in – guests who check out before their departure date are not entitled to a refund for the remaining nights
• Any ancillary services, meals, or experiences already consumed or delivered
• Service charges, convenience fees, or platform fees applied at the time of booking

3.5 Booking Amount / Security Deposit

Where a security deposit is collected at the time of check-in:

• The deposit will be refunded within 3–5 business days of check-out, provided there is no damage to the property
• Any deductions for damages, missing items, or policy violations will be communicated in writing within 48 hours of check-out with supporting documentation
• Disputes regarding deposit deductions may be raised with our team within 7 days of the check-out date

3.6 Disputes & Escalations

If you are unsatisfied with the outcome of a refund request, please write to tcskasauli@gmail.com with the subject line: “Refund Dispute – [Booking Name] – [Check-in Date]”. We aim to resolve all disputes within 7 business days of receiving the escalation.

This policy is governed by the laws of India, and any disputes arising shall be subject to the jurisdiction of courts in Solan / Chandigarh, Himachal Pradesh.