Privacy Policy

1.1 Introduction

The Calm Stay (“we”, “us”, or “our”) is committed to protecting the privacy and personal data of all guests, visitors, and users of our website thecalmstay.com. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us – whether through our website, direct inquiries, or during your stay at our property in Kasauli, Himachal Pradesh.

By visiting our website or making a booking with us, you agree to the terms described in this policy.

1.2 Information We Collect

Personal Information You Provide:

• Full name and contact details (email address, phone number)
• Booking information including dates, number of guests, and duplex preferences
• Payment details (processed securely via third-party payment gateways; we do not store card data)
• Correspondence sent to us via email, WhatsApp, or our contact form
• Special requests such as dietary needs, accessibility requirements, or occasion details
  
  

Information Collected Automatically:

• IP address, browser type, and device information when you visit our website
• Pages viewed, time spent on site, and referring URLs (via cookies and analytics tools)
• Location data (only if you enable it on your device)

1.3 How We Use Your Information

• To confirm, manage, and fulfil your booking reservation
• To communicate with you before, during, and after your stay
• To process payments and send receipts
• To personalise your experience and anticipate your needs
• To send relevant updates, travel tips, or seasonal offers (only with your consent)
• To comply with legal obligations under Indian law (including the Information Technology Act, 2000 and applicable rules)
• To improve our website, services, and guest experience

1.4 Data Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share limited information with:

• Trusted third-party service providers (e.g., payment processors, email platforms) strictly for service delivery
• Government or law enforcement agencies when required by law
• Our accountants or legal advisors when necessary for compliance

All third parties are bound by confidentiality obligations and may not use your data for any other purpose.

1.5 Cookies

Our website uses cookies to improve your browsing experience. These include functional cookies (required for the website to work), analytical cookies (to understand how visitors use the site), and preference cookies (to remember your settings).

You may disable cookies through your browser settings, though this may affect the functionality of some features on the website.

1.6 Data Storage & Security

All personal data is stored securely. We implement appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse of your data. Payment transactions are encrypted using SSL/TLS technology.

We retain your data only as long as necessary for the purposes described above or as required by applicable law.

1.7 Your Rights

As a guest or website visitor, you have the right to:

• Request access to the personal data we hold about you
• Request correction of any inaccurate or incomplete data
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please write to us at tcskasauli@gmail.com.

1.8 Third-Party Links

Our website may contain links to external websites (e.g., Google Maps, social media platforms). We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

1.9 Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date. We recommend reviewing this policy periodically.